Privacy Policy

At Leeds Computer & Laptop Repair, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and postal address
• Device Information: Details about your device, including make, model, and issues reported
• Service Records: History of repairs and services provided
• Payment Information: Billing details (processed securely through third-party payment processors)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our repair services
• Process your service requests and communicate with you about your repairs
• Send you service updates, technical notices, and support messages
• Respond to your comments, questions, and customer service requests
• Send you marketing communications (with your consent)
• Comply with legal obligations and protect our legal rights

3. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure storage, and regular security audits.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records are typically kept for 7 years for warranty and legal purposes.

5. Your Rights

Under UK GDPR, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your personal data

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

7. Third-Party Services

We may use third-party service providers to help us operate our business and provide services to you. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.