Swollen Battery? Danger!
Is your trackpad lifting up? Is the case bulging? A swollen lithium-ion battery is a fire hazard. Do not charge it. Bring it to us immediately.
Do Not Press It!
Batteries swell when the chemical layers inside fail and generate gas. Puncturing this gas pocket causes an instant chemical fire.
STOP using the laptop. Unplug the charger. Do not squeeze the case to make it fit. We have fire-safety containers and specialized tools to extract swollen batteries without puncturing them, protecting your laptop and your home.
Signs of Swelling
Trackpad Not Clicking
The battery lives under the trackpad. As it expands, it pushes the trackpad up, stopping it from clicking.
Case Seams Splitting
If you see a gap opening up between the bottom case and the keyboard, the battery is bursting out.
Hot Spots
The palm rest feels unusually hot to touch, even when not running heavy programs.