Email Troubleshooting & Setup Experts
Can't send or receive emails? Outlook crashing? We resolve complex email issues regarding syncing, passwords, and server configuration regarding Outlook, Gmail, Yahoo, and iCloud.
Is Your Email Causing You a Headache?
Email is the lifeline of modern communication, whether for keeping in touch with family or running a business. When it stops working, everything grinds to a halt. You might be seeing cryptic error messages like "Cannot connect to server," "Password incorrect," or simply noticing that emails on your phone aren't appearing on your computer.
At Leeds Computer & Laptop Repairs, we specialize in untangling these digital knots. We understand the difference between IMAP and POP3, we know how to repair corrupted Outlook PST files, and we can help you migrate gigabytes of data from an old provider to a new one safely.
Don't waste hours on hold with ISP support lines. Our local experts can often fix these issues remotely in under an hour, or you can visit our Headingley workshop for hands-on assistance.
Complete Email Solutions
We support all major providers: Outlook, Hotmail, Gmail, Yahoo, iCloud, AOL, and BT Internet.
Outlook Repair
Microsoft Outlook is powerful but prone to errors. We fix corrupted data files (.pst/.ost), "Send/Receive" errors, and issues where Outlook refuses to open or freezes on startup.
New Account Setup
Bought a new computer? We configure your email accounts correctly from day one. We ensure your contacts and calendar sync perfectly so you never miss an appointment.
Sync Issues
If you delete an email on your phone, does it stay on your PC? That's annoying. We switch you to modern IMAP/Exchange protocols so your mailbox is identical on every device.
Password Recovery
Locked out? We guide you through the secure recovery process. While we can't hack accounts, we help navigate the 2FA and security questions to regain access to your digital life.
Business Email
Still using a @hotmail for your business? We can migrate you to a professional custom domain (you@yourbusiness.com) using Microsoft 365 or Google Workspace for a trusted professional image.
Security Audits
Worried about hacking? We check your account for unauthorized forwarding rules, set up Two-Factor Authentication (2FA), and clean up spam filters to keep you safe.
Understanding Email Protocols
One of the most common questions we get is "Why do my emails disappear?" This is often due to an outdated configuration. Understanding the difference between POP3, IMAP, and Exchange is key to a happy email experience.
POP3 (The Old Way)
POP3 (Post Office Protocol) was designed when people only had one computer. It downloads the email to that computer and deletes it from the server. If you check email on your phone afterwards, it looks empty. We recommend avoiding POP3 in 2026 unless you have a specific storage reason.
IMAP (The Standard)
IMAP (Internet Message Access Protocol) leaves the email on the server. If you read an email on your tablet, it is marked as 'Read' on your laptop. If you send a message from your phone, it appears in the 'Sent Items' on your PC. This is what we configure for most personal users (Gmail, Yahoo, BT).
Microsoft Exchange (For Business)
Exchange takes syncing a step further. It syncs not just emails, but also your Contacts, Calendars, and Tasks. If you add a client's number to your phone, it appears in your Outlook address book instantly. This is the gold standard for business efficiency.
Is your email secure?
Email hacking is the #1 way cybercriminals steal identities and divert bank transfers. If you are still using the same password you used 5 years ago, you are at risk. We can assist in setting up App-Specific Passwords and hardware security keys (YubiKeys) for maximum protection.
Email setup FAQ
Answers to your connection questions.
I forgot my password and cannot reset it. Can you help?
We can help you navigate the account recovery forms. However, if you have no recovery phone number or email set up, and you don't know the answers to your security questions, it may be impossible. We will try every legitimate method available.
Why are my emails going to Spam?
This can happen if your IP address is blacklisted or if your "Sender Score" is low. For businesses, we fix this by configuring SPF, DKIM, and DMARC records on your domain to prove you are a legitimate sender.
Can you transfer my old emails to a new computer?
Yes. If you use Outlook, we transfer your PST files. If you use webmail, we ensure you can log in and access all historical data on the new machine.
Do you support Mac Mail?
Yes, we are experts in Apple Mail on macOS and iOS. We frequently fix issues where Apple Mail keeps asking for the password repeatedly.